At a recent Parliamentary event to raise awareness of discrimination, Justin Madders, MP for Ellesmere Port and Neston, heard from guide dog owners about the impact of being turned away by businesses because of their dog.
It is against the law to refuse access to a disabled person accompanied by an assistance dog except in the most exceptional circumstances. However, a Guide Dogs survey found that three quarters of assistance dog owners reported that they had been refused entry by businesses such as shops, supermarkets, gyms, campsites, places of worship, public transport, taxis and minicabs, pubs and hotels.
“I was shocked to hear about cases of guide dog owners being turned away by businesses. This isn’t just poor customer service; it’s discrimination and it’s unacceptable. Disabled people have the same rights as anyone else to shop, take a taxi or visit their local pub.
“I fully support Guide Dogs’ Access All Areas campaign to open all doors to guide dog owners.”