Justin Madders

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Neston “let down by Barclays” say local politicians

Ellesmere Port & Neston MP, Justin Madders and Little Neston & Burton Councillor, Louise Gittins have expressed their disappointment after a meeting with Barclays ahead of the closure of its Neston branch in October did not lead to any concessions from the banking giant.

When Barclays closes its doors, Neston will be left without any banking facilities, something the local politicians claim could harm local businesses, as well as isolating older people who are unable to use online banking. 

The cash point will also be removed when the branch closes, despite concern being expressed by a number of local residents. 

Commenting, Councillor Louise Gittins said:

“While the representatives from Barclays appreciated the difficulties that their existing customers could face in getting to the next-nearest facility in Heswall, their only solution was using Internet banking or the Post Office. We responded that not everyone is able to access internet banking and that while the Post Office provides an excellent service, it does not offer a full banking service and already has very large queues at peak times.

“Barclays told us that there are 188 customers who only bank there in person and I am told that they are being contacted to arrange a face to face chat about the opportunity for 'tea and training' on how to use online banking.  

“However, after the meeting Justin and I had a walk around the market, where we met a Barclays customer who had not yet contacted. If you are a customer, I would advise you to contact the branch if you would like to access their online banking training.”

Justin Madders MP added:

“During the meeting, we suggested that Barclays explore the idea of creating some sort of banking hub, where banks worked together to provide a joint facility, as I understand that this has been achieved elsewhere. The Barclays team did agree to look into this; however, I'm not optimistic that progress will be made. 

“It was clear throughout the meeting that Barclays were only paying lip service to our suggestions and were not going to change their decision.  Most frustratingly they wouldn’t even confirm if the branch was losing money which rather suggested to me that their primary motivation was increasing profit rather than providing a service to customers.  Neston has been badly let down by the big banks and local people are right to be disappointed.”

Ellesmere Port & Neston MP, Justin Madders and Little Neston & Burton Councillor, Louise Gittins have expressed their disappointment after a meeting with Barclays ahead of the closure of its Neston branch in October did not lead to any concessions from the banking giant.


When Barclays closes its doors, Neston will be left without any banking facilities, something the local politicians claim could harm local businesses, as well as isolating older people who are unable to use online banking.

 

The cash point will also be removed when the branch closes, despite concern being expressed by a number of local residents.

 

Commenting, Councillor Louise Gittins said:

 

“While the representatives from Barclays appreciated the difficulties that their existing customers could face in getting to the next-nearest facility in Heswall, their only solution was using Internet banking or the Post Office. We responded that not everyone is able to access internet banking and that while the Post Office provides an excellent service, it does not offer a full banking service and already has very large queues at peak times.

 

“Barclays told us that there are 188 customers who only bank there in person and I am told that they are being contacted to arrange a face to face chat about the opportunity for 'tea and training' on how to use online banking. 

 

“However, after the meeting Justin and I had a walk around the market, where we met a Barclays customer who had not yet contacted. If you are a customer, I would advise you to contact the branch if you would like to access their online banking training.”

 

Justin Madders MP added:

“During the meeting, we suggested that Barclays explore the idea of creating some sort of banking hub, where banks worked together to provide a joint facility, as I understand that this has been achieved elsewhere. The Barclays team did agree to look into this; however, I'm not optimistic that progress will be made.

 

“It was clear throughout the meeting that Barclays were only paying lip service to our suggestions and were not going to change their decision.  Most frustratingly they wouldn’t even confirm if the branch was losing money which rather suggested to me that their primary motivation was increasing profit rather than providing a service to customers.  Neston has been badly let down by the big banks and local people are right to be disappointed.”

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