Ellesmere Port & Neston MP, Justin Madders secured a parliamentary debate to demand justice on behalf of his constituent, Rita Cuthell, whose father Ronald Volante died in tragic circumstances in November 2015.
Mr Volante’s death attracted national attention, after an Inquest heard that he wrote a heart-breaking 'I love you’ note to his daughters while he waited two hours for an ambulance to respond to his call for help following a heart attack.
On 5th November 2015, he pulled a cord in his flat in Prenton in Birkenhead, Merseyside, to contact an emergency call centre operated by Magenta Living and could be heard by the call handler shouting: "Help."
It was revealed that the operator who handled the call did not inform the ambulance service of Mr Volante’s history of heart problems, or that his condition may have deteriorated as he was no longer able to be heard on the other end of the line. Had either of these pieces of information been conveyed, the call would have been treated with a much greater level of priority by the ambulance service.
During the debate, which was also attended by Birkenhead MP, Frank Field who represents Oxton where Mr Volante lived; Mr Madders said:
“What has become clear is that a number of opportunities that could have saved Mr Volante’s life were missed. Nothing that we can say in this debate today can change that fact. What we can do is seek assurances that nobody else will have to go through such an appalling experience ever again.”
During his remarks, Health Minister David Mowat MP, who responded to the debate said:
“I start by congratulating Justin Madders for leading the charge on this debate, which raises a number of serious issues. I thank him for the work he has done so far with the family and the progress that has been made as a consequence of that work.
“The Government understand the failures that occurred and will put in place what is needed to try to ensure that it does not happen again.
“I reiterate my commitment to meet the hon. Gentleman at the back end of the summer to ensure that these various things have been taken on board, that these actions, many of which he has led, have taken place, and that we are happy that what can be done has been done. ”
Speaking afterwards, Mr Madders said:
“I am pleased that I was able to secure this debate, which was a significant step towards securing justice on behalf of Rita.
“I welcome the fact that the Minister took on board the concerns that I raised and that he has committed to meet with me later in the year to ensure that matters are continuing to progress."