Justin Madders, MP for Ellesmere Port and Neston, is backing National Consumer Week, a campaign to help people use their consumer rights to get problems with faulty goods like TVs, laptops and mobile phones resolved.
Research from Citizens Advice has revealed that two thirds of people had a problem with faulty electrical goods in the last two years but findings suggest that both shoppers and retailers may not be aware of their rights and responsibilities around faulty electrical goods.
“People aren’t getting the solutions for faulty products they’re entitled to.
“As people hit the shops for Christmas, it’s important that they get to know their consumer rights so they can return faulty items in the confidence that shops have a duty to help them.
“If you’ve got a faulty product and you’re struggling to get your money back, get a replacement item or get it repaired, contact Citizens Advice for further help or use the Citizens Advice faulty goods tool to work out what you’re entitled to: https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/ .”